Specialist insurance and risk management services.

Compliance Information

Code of Practice

The General Insurance Code of Practice commits members to:

  • High standards of customer service;
  • A free and transparent complaints and compliance review process; and:
  • Abide by any binding sanctions imposed on them under the Code for any breach.

More information about the code can be viewed via the link below.

  Insurance Brokers Code of Practice

Complaints & Disputes

Trans-West Insurance Brokers Pty Ltd management and staff have a commitment to efficient and fair resolution of complaints. Please contact us if you have any complaints about our services.

Complaints Officer: General Manager

Trans-West Insurance Brokers Pty Ltd
79 Bathurst Street LIVERPOOL NSW 2170
Ph: 02 9601 7166 Email: enquiries@transwest.com.au

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Compliance Document

For more information, you may download our compliance document via the link below that incorporates our Financial Services Guide, Privacy Policy and Terms and Conditions.

Download Trans-West Compliance Documentation - Financial Services Guide

Target Market Determinations

TMD documents can be located from here


Trans-West Insurance Brokers has been in business for over 40 years. We understand the general insurance market and the exposures business owners face on a day to day basis. Take advantage of our experience and reputation in the industry to help you set an insurance programme that suits your needs today!

ABN 90 001 996 489 | AFS Licence 230126 | ACN: 001 996 489

Compliance Information

Contact Us

Head Office

  79 Bathurst St, Liverpool NSW 2170, Australia

  (02) 9601 7166