Code of Practice
The General Insurance Code of Practice commits members to:
- High standards of customer service;
- A free and transparent complaints and compliance review process; and:
- Abide by any binding sanctions imposed on them under the Code for any breach.
More information about the code can be viewed via the link below.
Insurance Brokers Code of Practice
Complaints & Disputes
Trans-West Insurance Brokers Pty Ltd management and staff have a commitment to efficient and fair resolution of complaints. Please contact us if you have any complaints about our services.
Complaints Officer: General Manager
Trans-West Insurance Brokers Pty Ltd
79 Bathurst Street LIVERPOOL NSW 2170
Ph: 02 9601 7166 Email: firstname.lastname@example.org
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Download Compliance Document